This is a very good phone for anyone to have.
As everyone that is a first time user of a SLIDER phone with great performace and STYLISH for BASIC users.
The sound quality is very good and you can actually hear the person on the other end,the external speaker is a bit small but you have a good sound from it to hear the ringers and person while on speaker mode.
This phone can be used OPEN or CLOSED which is very nice,you have a call you can just push to talk without sliding the phone open.
There is the slight problem with the fonts being a bit small for people that need glasses to read,but you have a larger enough screen for the size of the phone.
The TEXTing is fast and you don't have a wait until it completes sending before you close it up.
This is my first LG phone and I will always use this brand from now on, and this phone is VERY DURABLE and I have put it to the test being a mechanic!
I have had several brands of phones in the past Motorola Razor & 330,Sanyo Eclise LX,
Samsung N400, and by far (from the Razor) THIS IS the best phone on the market for BASIC users.
As for covers coming off,freezing up,locking up,or slow Texing...I have not had any of these problems...I have had it for 11 months and I am very happy of my choice.
GET THIS PHONE IF YOU ARE GOING TO BE A BASIC USER!!!